Asad, Md. Asaduzzaman Mondol. “The Service Delivery Lens: A Study of Citizen’s Charter Implementation from Service Provider’s Perspective”. The Jahangirnagar Review 48, no. 2 (June 30, 2024): 115–128. Accessed September 4, 2026. http://www.journals.juniv.edu/tjr/article/view/302.